VanMan.ie – Terms & Conditions
Complete Removals Ltd trading as VanMan.ie
1. GENERAL
All services are provided by Complete Removals Ltd trading as VanMan.ie. By booking our services, the customer agrees to the following terms and conditions.
2. QUOTATIONS & PRICING
• Quotes are based on the information provided at the time.
• Final cost may vary depending on access, volume, time taken, or additional requirements.
• Where hourly rates apply, charges are based on actual time spent on the job.
• Any additional work not included in the original quote may be charged accordingly.
3. ACCESS & CUSTOMER RESPONSIBILITY
• The customer must ensure safe and reasonable access at both collection and delivery locations.
• This includes parking, lift access, stairways, and clear pathways.
• Delays due to restricted access, waiting time, or access issues may result in additional charges.
• The customer is responsible for ensuring all items are ready for collection at the agreed time.
4. PACKING
• Customers are responsible for ensuring all items are properly packed unless a packing service is agreed in advance.
• We are not responsible for damage to items that are not adequately packed or protected.
• Packing materials can be supplied and charged accordingly.
5. FRAGILE & HIGH-RISK ITEMS
• Items such as glass, mirrors, TVs, artwork, and delicate furniture are particularly susceptible to damage.
• These items are transported at the owner's risk unless professionally packed by our team in advance.
• The customer must notify us in advance of any fragile or high-value items.
6. CONDITION OF GOODS
• We do not inspect or verify the structural condition of items prior to moving.
• We are not responsible for damage caused by pre-existing weaknesses, poor assembly, hidden defects, or general wear and tear.
7. HEAVY OR AWKWARD ITEMS
• Items that are unusually heavy, oversized, or difficult to manoeuvre are moved at the owner's risk.
• While all reasonable care is taken, such items carry an increased risk during handling.
8. LIABILITY
• We hold public liability insurance covering our staff and operations.
• We do not provide goods-in-transit or storage insurance.
• All goods are handled and transported at the owner's risk.
• We are only liable for loss or damage where it is proven to result from our negligence.
• We are not liable for minor marks, scuffs, or cosmetic damage; damage caused during normal handling; or damage caused by access limitations.
9. STORAGE TERMS (WHERE APPLICABLE)
9.1 General
• All goods are stored at the owner's risk.
• Customers are responsible for arranging their own insurance for stored items.
9.2 Storage Charges
• Storage is charged monthly unless otherwise agreed.
• Storage charges are payable monthly in advance and must be kept up to date at all times.
• VanMan.ie reserves the right to review and amend storage charges from time to time to reflect changes in operating costs, facility costs and market conditions.
• Customers will be given a minimum of 30 days' written notice of any increase in their storage charge.
• Notice may be provided by email or other written electronic communication using the contact details supplied by the customer.
• The revised storage charge will apply from the effective date stated in the notice.
• If the customer does not wish to continue storage at the revised rate, they may arrange for their goods to be removed before the new rate takes effect, subject to all outstanding charges having been paid.
9.3 Access to Goods
• Storage provided by VanMan.ie is a managed storage service and is not a self-storage facility.
• Customers do not have unrestricted access to the storage facility or their stored goods.
• Access to stored goods is strictly by prior arrangement with VanMan.ie and is subject to availability.
9.4 Condition & Packing
• We do not verify the contents or condition of stored items.
• Customers are responsible for ensuring items are suitably packed for storage.
9.5 Non-Payment & Lien
• Storage charges must be paid in full and on time.
• We reserve the right to retain possession of goods until all outstanding charges are paid.
9.6 Contact Attempts
• In the event of non-payment, we will make reasonable attempts to contact the customer using the details provided.
• This will include a minimum of three contact attempts across separate dates.
9.7 Final Notice
• If no response or payment is received, a final written notice will be issued giving at least 14 days' notice of intended action.
9.8 Disposal or Sale of Goods
• If payment remains outstanding after the final notice period, we reserve the right to sell, dispose of, or otherwise deal with the goods to recover outstanding charges.
• Any proceeds from sale may be used to offset the balance owed.
• If the proceeds do not cover the full amount, the customer remains liable for the remaining balance.
• If goods have no resale value, they may be disposed of at the customer's cost.
9.9 Abandoned Goods
• Goods may be deemed abandoned where there is prolonged non-payment and no meaningful contact from the customer.
10. DELAYS & SCHEDULING
• While we aim to meet agreed times, delays may occur due to traffic, previous jobs, or unforeseen circumstances.
• We will communicate delays where possible.
11. PAYMENTS
• Payment is due upon completion of the job unless agreed otherwise in advance.
• Deposits may be required to secure bookings.
• Late payments may incur additional charges.
12. ACCEPTANCE OF TERMS
By booking our services, the customer confirms acceptance of these terms and conditions.